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Payment Policy, Returns and Exchanges

Payment Policy

We accept Visa, Mastercard, American Express, Discover, and Paypal. All payment types are processed through secure servers, so you can pay online without exposing your financial information. Please note, your order is not processed until payment is complete. Orders paid through a Paypal electronic check typically take a few days longer, as the order is not submitted until the check clears.

Returns and Exchanges

We want you to be thrilled with your purchase from Bitty Bows Boutique! Each item sold is meticulously handmade. If we make an error or send a defective item, we will promptly replace it at our expense. If we send you an incorrect item in error, please contact us so that we can promptly fix it. If an item is defective or an error has occurred, we must be notified by email within 3 days of receipt.

We do our best to accurately describe, photograph, and present each styles. Clip types and clip sizes are described in detail on our Clip Types page, to help you determine which clip will work best for your little one. If this is your first purchase with us, please take the time to visit this page prior to your purchase, to make sure you pick the clip that is right for your princess. Bow, flower, and barrette sizes are stated within each item description. If you have questions while making your selections, just drop us an email and we will happily help! It is our policy not to sell items that have been returned, so we cannot accept returns. Due to the custom nature of our items, all sales are final. Once an order has been processed, it cannot be canceled.

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